Need Help – Switched to Telekom, No SIM Received Yet

6 months ago

I moved my network to Telekom today as part of a Samsung mobile preorder. I received an email confirming that my network has been switched to Telekom, but I have not received my SIM card yet.

I tried reaching customer service, but they only speak German and disconnected the call when I couldn’t communicate in German.

Has anyone faced a similar issue? How can I contact Telekom for support in English? Any help would be appreciated!

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