‎New mobile contract pending - phone number already released

New mobile contract pending - phone number already released

vor 10 Tagen

Hello ,

I ordered a prepaid mobile contract with number porting. I already received a letter and an email from my current provider that my number is released. Still, my order status on Magenta app says "In progress." The Telekom order still isn't moving forward.

Could a staff member please check whether the request for number porting was received correctly and what is still blocking the activation?

Feel free please, to call me on my registered phone number.

Many thanks.

Letzte Aktivität

vor 2 Tagen

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vor 10 Tagen
Hey @aastha_dave

thanks for your time. As discussed I will contact you tomorrow again and hopefully I have some new information for you.

Best regards

Sarah
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vor 9 Tagen
Good evening @aastha_dave

I'm sorry but I don't have any new information according to the date your mobile number is usable with up but I will stick to it and will come back to you.

Best regards

Sarah
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vor 8 Tagen
Hello,

Do you have an update now? It has been quite a few days. If it is not possible to port I'd like to know soon so I can port my number to some other provider because my contract with current provider ends over the next week

Thanks,

Aastha
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vor 3 Tagen
Hello,

I have uploaded screenshots of the email from sim.de and a picture of the letter they sent me as well. Hope this is now enough

AI from Google search tells me it was incorrect to say 1&1 in my porting request and I should have said "Drillisch online" which is the company owning sim.de

Sorry if this has caused some mistake in the order!

Let me know if now this information helps 🙏

Best,

Aastha
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vor 2 Tagen
Thank you so much for your support, @aastha_dave !

I’ve now asked our porting team once again to request the phone number from the correct provider.

We’ll continue to keep you updated! 😎

Kind regards

Caro
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vor 2 Tagen
Amazing. Thank you for all your fast support so far 🙏

Best,

Aastha
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