‎New Telekom sim still showing no service

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New Telekom sim still showing no service

7 months ago

Hi,

I brought a new Telekom sim card yesterday and I have followed all the steps to complete online verification and activate the same.

However, it's been more than 24 hours and My sim card still shows no service.

Please help.

Best regards,

Vijaya Kumar Arumugam

589

7 months ago
Please note:

I have also restarted my mobile with the new sim card. And I have tried selecting manual operator in settings but unfortunately nothing works.
0
7 months ago
Possibly the SIM has not been activated, as you suspect.

Possibly the SIM has been activated: What phone model do you have, in which country was this phone sold and in which country was this phone taken into operation? Smartphones (specifically from Samsung) tend to have a region lock.
1
Answer
from
7 months ago
Hello @Vijay1 ,

are you in Germany at the moment? I'm asking because after the activation takes place, the SIM will need a connection to a German network.

Please tell me in which time frame you are available if that is not the case, so I can take a look at the SIM card.

Kind regards

Anna
Unlogged in user
Answer
from
7 months ago
Hello,

My phone is a one plus Nord 2T, it was brought in India.

Best regards,

Vijaya Kumar A
0
7 months ago
Hi @Anna K. ,

I am in Germany at the moment. And also, I have used an Ortel Sim card before and it worked in the same phone.

Best regards,
Vijaya Kumar A
1
Answer
from
7 months ago
@Vijay1 ,

are you available for a call? Please also add a customer number in your profile data.

Kind regards

Anna
Unlogged in user
Answer
from
7 months ago
Hi @Anna K. ,

Yes I am available. The number I have added is my Indian number. +91 has been added before if in case you are going to call me over that number.

Best regards,
vijaya kumar A
0
7 months ago
I mean +91 has to be added before the number.
1
Answer
from
7 months ago
@Vijay1 ,

before the number ending on -163?

I will need to find someone who can call an international number. It might take a while.

Kind regards

Anna
Unlogged in user
Answer
from
7 months ago
Hi @Anna K. ,
The 163 is the Telekom number which is not working.
The working Indian number is the one ending with 521.

Best regards,
Vijaya Kumar A

0
7 months ago
Hi @Anna K. ,
We can also take this over email if that helps. I can share all the details of sim card over email if that will help you activate my sim.
Best regards,
Vijaya Kumar A

1
Answer
from
7 months ago
@Vijay1 ,

I sadly can't verify you via E-Mail. You can also fill out this form in order to get a call.

If the +91 number doesn't work when you fill it out, you can just write it in the box.

Kind regards

Anna
Unlogged in user
Answer
from
7 months ago
I have verified my email address now. Can you please try again?
1
Answer
from
7 months ago
@Vijay1 ,

that is not what I meant. I am not allowed to just talk about SIM card information via E-Mail since I can't verify you via E-Mail. Please try filling out the form.

Kind regards

Anna
Unlogged in user
Answer
from
7 months ago
Hi @Anna K. ,
I submitted the form.

Best regards,
Vijaya Kumar A
0