Hi eveyone,
Good day. I am in a situation and need your valuable suggesations.
I have ordered a Magenta M prepaid contract with old number porting from PremiumSim to Telekom.
I have already opted-in for number porting from PremiumSim, and also have marked my contract for cancellation with a date, 15.09.2025. And PremiumSim told me that number will not be usable any more after that date.
Now, received a message from Telekom that, there is some issue with the porting and have asked me to update a date when the number will be released from PremiumSim, if I have any date. So I replied the message with the date.
Now I am afraid, don't know when Telekom will try to port, and for some reason if it failed, I will lose my number. And I cannot afford that, that number is everywhere from my work to banks to social media everywhere.
Please suggest me, if I need to do something timely to prevent any mishape.
Thank you so much and regards,
vor 2 Monaten
@Airish
2. I belive you need support of the Team, so please fill all you custumer data to your Profil
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vor 2 Monaten
Hi, thanks for the quick reply.
No is number. I mean my old phone number from premium sim.
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vor 2 Monaten
@WerWeißWas
no. ist die Abkürzung für Nummer.
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vor 2 Monaten
Hi Guys,
Morning. Can anybody help me with my order. I have this week only to get the number ported or cancel the order to safeguard my old number.
@Finn A. @Malte M.
Thank you so much.
Best regards,
Umair
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vor 2 Monaten
Hey @Airish,
unfortunately we don't have any news at the moment, but we'll of course stay tuned for you and keep you up to date here.
kind regards
Finn A.
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vor 2 Monaten
Hi @Finn A. and @Malte M. ,
Still there is no progress on the order and also I still haven't got any email regarding the porting from telekom.
I think I will cancel my cancelation of contract with Premium Sim to be on safe side. Because as per Premium Sim I will not be able to use my no after Monday.
If you can do anything in this regard, please.
Best regards,
Umair
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vor 2 Monaten
@Airish,
please wait until next week.
The order is being processed and looked at by a special team.
Kind regards
Anna
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vor 2 Monaten
Hello team,
@Finn A. @Malte M. @Anna K.
Good morning. Can anybody look into my order please? Today is the last day of my old contract with PremiumSim and also the day of porting but until now I have no update from Telekom. A bit worried now. Don't want to lose my number.
Best regards,
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vor 2 Monaten
@Airish,
unfortunately we didn't receive new information from the special department yet, I'm sorry.
Kind regards
Malte
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Offizielle Lösung
akzeptiert von
vor einem Monat
Hello and good day, @Airish
Thank you very much for your message and for your patience. I have good news for you! We were able to agree on a porting date with your previous provider. Your old provider will continue to serve you until September 22nd. After that, we will release your number.
You will receive your SIM card by mail in the coming days. So everything is all set, and you can relax and enjoy your weekend! :-)
Kind regards
Caro
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