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Old phone number porting issue into telekom from premiumsim
21 days ago
Hi eveyone,
Good day. I am in a situation and need your valuable suggesations.
I have ordered a Magenta M prepaid contract with old number porting from PremiumSim to Telekom.
I have already opted-in for number porting from PremiumSim, and also have marked my contract for cancellation with a date, 15.09.2025. And PremiumSim told me that number will not be usable any more after that date.
Now, received a message from Telekom that, there is some issue with the porting and have asked me to update a date when the number will be released from PremiumSim, if I have any date. So I replied the message with the date.
Now I am afraid, don't know when Telekom will try to port, and for some reason if it failed, I will lose my number. And I cannot afford that, that number is everywhere from my work to banks to social media everywhere.
Please suggest me, if I need to do something timely to prevent any mishape.
Thank you so much and regards,
Note:
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21 days ago
@Airish
2. I belive you need support of the Team, so please fill all you custumer data to your Profil
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19 days ago
I just received an official cancellation letter from PremiumSim stating the cancelation date of 15.09.2025.
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18 days ago
Hey @Airish,
thank you very much for your feedback.
My colleague Malte is on duty today from 6 p.m. When is it best for you to call back?
Kind regards
Finn A.
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17 days ago
Hi Finn, I am available all day today so can be reached at anytime after 6pm or even before that. thank you so much.
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21 days ago
@WerWeißWas
no. ist die Abkürzung für Nummer.
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16 days ago
Hi Guys,
Morning. Can anybody help me with my order. I have this week only to get the number ported or cancel the order to safeguard my old number.
@Finn A. @Malte M.
Thank you so much.
Best regards,
Umair
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13 days ago
Hey @Airish,
unfortunately we don't have any news at the moment, but we'll of course stay tuned for you and keep you up to date here.
kind regards
Finn A.
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12 days ago
Hi @Finn A. and @Malte M. ,
Still there is no progress on the order and also I still haven't got any email regarding the porting from telekom.
I think I will cancel my cancelation of contract with Premium Sim to be on safe side. Because as per Premium Sim I will not be able to use my no after Monday.
If you can do anything in this regard, please.
Best regards,
Umair
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12 days ago
@Airish,
please wait until next week.
The order is being processed and looked at by a special team.
Kind regards
Anna
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9 days ago
Hello team,
@Finn A. @Malte M. @Anna K.
Good morning. Can anybody look into my order please? Today is the last day of my old contract with PremiumSim and also the day of porting but until now I have no update from Telekom. A bit worried now. Don't want to lose my number.
Best regards,
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9 days ago
@Airish,
unfortunately we didn't receive new information from the special department yet, I'm sorry.
Kind regards
Malte
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Official Solution
accepted by
5 days ago
Hello and good day, @Airish
Thank you very much for your message and for your patience. I have good news for you! We were able to agree on a porting date with your previous provider. Your old provider will continue to serve you until September 22nd. After that, we will release your number.
You will receive your SIM card by mail in the coming days. So everything is all set, and you can relax and enjoy your weekend! :-)
Kind regards
Caro
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