Please fill your forum profile with a phone number that works and state the hours a Telekom Teamie might get in touch with you for authentication and clarification purposes.

kw18

I have a Telekom prepaid number that I have been reloading in the past (9 years)

Interesting and not directly related to your case - how have you managed all these years without German.

Thanks, I have done so, added the hours of availability to a "more information" field, as there is no specific place for that (that I could see). The phone number still works in this phone, I just cannot make outgoing communication.

kw18

The phone number still works in this phone, I just cannot make outgoing communication.

which is a bit a contradiction to what you wrote earlier:

kw18

Since then, I noticed that I did not have service outside wifi.

In view of that you can be reached I now understand the Telekom message as that due to an insufficient prepaid account the Xtra Triple could not be booked, but as a recharge was done meanwhile you should be able to again also set up outgoing phone calls.

Thank you, @Malte M.  I am available 10am-10pm Berlin time, any day of the week.

Kind regards,

kw

Hello, @Malte M. ,I am checking for an update here, as I don't know how to contact you directly. Is there a time when I should expect a call? Is there another way for me to solve this? Will it change at the end of the month?

@kw18,

thank you for the pleasant call.

Please keep me informed, whether your research of the origin of the number has been successfull. After that I can explain the following steps to you.

Have a nice evening!

Kind regards

Malte M.