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Passport number is not being accepted when filling out for a prepaid sim
vor 2 Jahren
I'm trying to port my current number to a telekom prepaid tariff with esim option but my passport number is not being accepted in the ID Number field. I'm already a telekom customer with a landline-wlan contract.
Are Indian passports not acceptable for this purpose?
Can I actually opt for an esim with prepaid tariffs?
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vor 2 Jahren
@Anchit I've informed the Teamies to help you. We other customers can't help in this case.
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Telekom hilft Team
vor 2 Jahren
Hello @Anchit,
I'm happy to help you and check, why your passport isn't acceptet.
On which time are you available for a call?
Kind regards
Malte M.
2
Antwort
von
vor 2 Jahren
@Anchit,
I see. Thank you for your feedback.
I'm gonna call you tomorrow starting from 2 PM and go through the ordering process with you.
Have a nice evening!
Kind regards
Malte M.
Telekom hilft Team
vor 2 Jahren
@Anchit,
I didn't reach you via phone unfortunately.
Do you want me to call again later?
Kind regards
Malte M.
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