Hello @Vardis  

Welcome to the community.

The credit alone is not enough. To ensure that the prepaid card is not canceled, you have to top it up approximately every 12-15 months.

To request reactivation, you can also do this via chat.  Click here per Chat, 

This is possible for 112 days from the shutdown. After reactivation, at least €15 must be reloaded once.

The Telekom-hilft team can also help.

To do this, please fill out your profile completely. (-to profile- )

@Vardis   schrieb:

Sorry, I don't speak German.

That's no problem. Everyone is welcome here and there are also English-speaking teams.

Greetings Marcel

@Vardis   schrieb:

that for some reason has recently been deactivated

Probably Telekom announced s.th. like 6 weeks earlier that Telekom will cancel the prepaid contract unless you do a recharge.

@Vardis   schrieb:

even though I believe it still had associated credit.

Trigger for cancellation of a Telekom prepaid contract is not the credit amount, but rather the question "how long since last recharge".

You can try to call the hotline 0800 33 02202 (hoping that the peson answering the call can speak English) or the have s.b. German speaking call the hotline in your presence, in order to reactivate the SIM. A subsequent recharge will be required. And for the phone call an authentication is required, the customer number will be asked.

Thank you for your message, @Vardis  .

Unfortunately I couldn't reach you by phone right now.

When can I try again?

Kind regards 

Carolin L.