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how to get an eSIM with the same number if lose phone with a SIM

2 years ago

Hello, I lost my phone with a SIM card, how can I get an eSIM with the same number if I can’t receive SMS because the SIM card is lost? Is it possible to receive it by email?

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    • Accepted Solution

      accepted by

      2 years ago

      Hello and welcome to the community, @space8407

       

      Unfortunately we have to provide authentication by telephone.

      Therefore, the quickest way is to go to a Telekom shop tomorrow -  with your ID card.

      Our colleagues give you an eSIM profile or a new SIM card. Fröhlich 

       

      Kind regards 

      Carolin L. 

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