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Pixel 6 VoLTE/Vo5G and WoWiFi not working on Telekom GONN
1 year ago
I have recently changed my network to Telekom from O2 where I had VoLTE and VoWiFi working. Iswitched to Telekom knowing that they would support both of these services. But I don't have the option to turn them on.
I'm currently a subscriber of Telekom GONN tariff and user device Pixel 6
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1 year ago
But I don't have the option to turn them on.
The Screenshot does not look like stock Android. Have you installed a custom ROM?
Viele Grüße
Thomas
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Answer
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1 year ago
Hi Thomas,
It's the original ROM. you get this menu after dialing *#*#4636#*#* and then under Phone info you get this menu
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Answer
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1 year ago
Hello @ayan1948,
I wish I was able to help you, however, I can only direct to you the GÖNN Service Team.
They are available via Chat and can help you.
Kind regards
Anna K.
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1 year ago
0800 3302202 anrufen oder hier auf ein Teamie warten.
Call 0800 3302202 or wait for a Teamie here.
@Telekom-hilft-Team please check the VoLTE option on CRM.
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1 year ago
Hello @ayan1948,
I wish I was able to help you, however, I can only direct to you the GÖNN Service Team.
They are available via Chat and can help you.
Kind regards
Anna K.
0
1 year ago
I have recently changed my network to Telekom from O2 where I had VoLTE and VoWiFi working.
If you haven't done it already, try "reset mobile network settings" under developer options. It may be that the phone still has o2 settings active, which may not work on the Telekom network.
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Answer
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1 year ago
Thank you for your message, @ayan1948.
Please contact the Gönn chat team again.
Making your number visible is a matter of 2 minutes and three clicks.
Kind regards
Carolin L.
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from
1 year ago
Well Carolin,
It took longer then expected, I asked an agent to wait for 5 min so that i could reach for my documents but well she hung up on me the very next minute.
The next agent said there is no one speaking english here, so it looks like I need to wait for another day where someone who could chat in English would respond.
Answer
from
1 year ago
Thank you for your feedback, @ayan1948.
I hope it works today.
If you can't find someone who can speak English, just use a translator.
Fingers crossed for you.
Kind regards
Carolin L.
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