Prepaid abroad

3 months ago

Dear Deutsche Telekom Support,

I have arrived in the UK, but my Deutsche Telekom prepaid SIM is not connecting to any network. I did not receive any SMS about roaming activation, and I currently have no service.

I have already checked the following:

Data roaming is enabled in my phone settings.

I have restarted my phone multiple times.

I tried manually selecting a network, but none are working.

Could you please check if international roaming is enabled on my number? 

 

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    • 3 months ago

      Hello @FDefila,

       

       

      what is the current situation? Do you now have a network?
      If not, please check whether others in the area have network or not.
      Please choose LTE and not 5G .

       

       

      Best regards
      Kathrin

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    • 3 months ago

      Hi Kathrin,

      I still don’t have a network. I have two eSIM cards, one from Deutsche Telekom and one Vodafone Italia, and the latter works fine, so I don’t think is a phone of the area (Central London). I now switched from 5G to LTE , but still doesn’t work.

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      3 months ago

      Please start @FDefila,

       

       

      your smartphone once.
      You can find detailed instructions on the individual smartphones, including how to switch data roaming and network settings on or off, in our mobile phone help section:
      https://www.telekom.de/hilfe/geraete-zubehoer/handy-hilfe?pagina=device/apple/iphone-14-pro-ios-18/topic/internet/datenroaming-ein-oder-ausschalten

       

       

      Best regards
      Kathrin

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      3 months ago

      I tried to restart the phone yesterday, and I just tried again now but there is still no network signal

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      3 months ago

      Hello @FDefila,

       

      I'm very sorry to read that your phone still don't get a signal. Which smartphone exactly do you use and in which slot is the eSIM from us? The first or the second one?

       

      Kind regards

      Malte

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