Prepaid abroad
3 months ago
Dear Deutsche Telekom Support,
I have arrived in the UK, but my Deutsche Telekom prepaid SIM is not connecting to any network. I did not receive any SMS about roaming activation, and I currently have no service.
I have already checked the following:
• Data roaming is enabled in my phone settings.
• I have restarted my phone multiple times.
• I tried manually selecting a network, but none are working.
Could you please check if international roaming is enabled on my number?
54
5
This could help you too
You might also be interested in
Request purchasing advice
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
View offers
Find out about our current mobile phone offers.