Prepaid service only worked for 1 week and then stopped despite payment for a full month
2 years ago
Hello,
I'm using Prepaid MagnetaMobil L, I topped up my account for 15 € a week ago, got the package for 5GB, everything worked fine for a week. Although, I got SMS straight away reporting about some errors. The same SMS about "errors" I got yesterday. The credit balance is now 11.85€ as per app information, but the service stopped working completely. What's going on please? Shall I pay 15 € every week to make it work?
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2 years ago
Very simple (if one is familiar with the Telekom prepaid system...).
The topup of 15 Euro was used for the remaining days of the (meanwhile past) 4-weeks period. The first s.th. like 3 weeks you could not use the service due to insufficient balance.
Now you are back to that situation: insufficient balance for the new 4-weeks period. A recharge of 5 Euro should bring you back... (be aware that this does not take place immediately, there might be a delay of few hours).
To further clarify: the new 4-weeks period does NOT start with booking/deducting the 15 Euro fee from the account. The 4-weeks regime is fixed, not linked to recharging dates. This is (I think) different from other providers.
That means you would soon end up with a maximum prepaid account.
You can either recharge now with 15 Euro (leaving s.th. like 12 Euro after deducting the fee) or you recharge with 5 Euro, e.g. with a top-up-voucher from there
https://www.cyberport.de/markenshops/gutscheine/pdp/pg56-00h/telekom-prepaid-guthaben-5-eur.html
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2 years ago
If you do not do a topup then in s.th. like five days your tariff will be reestablished for the remaining three weeks.
Unless you use your SIM actively - if the balance goes down due to usage then the reactivation will be further delayed.
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2 years ago
The easy way is the 15 Euro way.
Some Telekom shops also offer a 5 Euro voucher. If you intend to further use the prepaid contract continuously, then go for the 15 Euro.
If you intend to only go for a usage during the coming next three weeks, then consider the 5 Euro way. The consequence of Telekom's approach is that sooner or later the prepaid account will be close to 0 Euro, no matter whether you actively use the SIM or not.
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2 years ago
One thing I still don't fully understand - how do I know when my "4-week period" starts? On the 1st day of each month or on the date when I activated the SIM?
I topped up the account in the beginning of February this time, but the first ever activation was several months ago in the end of a month. Doesn't make sense...
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2 years ago
That would not make any sense, because that means that at the end of the month you would be left without internet access.
On the date that Telekom activated the SIM. Plus 4 weeks. Plus 4 weeks. Plus ...
Give (via mobile access, deactivated WLAN) the site pass.telekom.de a try.
(While this info might be accurate with small limitation/inexactness: for some aspect might be +/- one day)
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