Solved

Prepaid Vertragsübernahme auch per Video Ident möglich?

5 years ago

ich möchte die Prepaidkarte, die mein Sohn (16) nutzt, auf ihn umschreiben lassen. Laut Formular zur Prepaid Vertragsübernahme muss er zur Legitimation in einen Telekom Shop gehen. Warum ist hierfür kein Video Ident Verfahren möglich oder geht es doch? Wenn ich eine neue Prepaidkarte kaufe, geht es doch auch per Video Ident.

LG

804

6

  • Accepted Solution

    accepted by

    5 years ago

    Hallo @nipasch,

    aufgrund der aktuellen Situation und da auch nicht in allen Städten ein Shop geöffnet hat, gibt es folgende Sonderregelung für eine Vertragsübernahme:

    Der Vertragspartner und der Neukunde müssen die Dokument ausfüllen und unterschreiben. Danach müssen die Dokumente mit der Kopie des Personalausweises vom Neukunden (Vorder- und Rückseite) eingeschickt werden.

    Wichtig: Für den Neukunde kann der Passus "Vis-a-Vis-Überprüfung" im Shop, ignoriert werden.

    Ich hoffe somit jetzt geholfen zu haben. Fröhlich

    Viele Grüße

    Maria R.

    0

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