Solved
Problem with Terminating Contract!
5 years ago
Dear Telekom,
On 4 January 2020 I went to the Telekom Shop in Bad Kreuznach to terminate my contract for my cell phone and my Godchild‘s cellphone. I was told to terminate the contracts online. On the same day I terminated both contracts online, and took screenshots of the termination process and the confirmation number.
My contract was due to end on 02 July 2020, so you can imagine my surprise when this month I was again charged for the contract I terminated! I called Telekom customer service several times, and even emailed them the screenshots I had taken. This morning they wrote back to say that I had cancelled my Godchild‘s contract, but not my own. This is not possible! I provided the screenshots to clearly show I terminated my contract in January, and now Telekom is saying I didn’t. I even completed the termination process with my German friend present watching all I was doing to confirm the contract was terminated in January! I am extremely upset, as I have noted this same situation has occurred to several of my German and American friends, and calling customer service is a complete waste of time. Please help me to solve this situation, as I have no intention of paying €-1,200 for the coming year for a contract I do not need, especially after I have completed the termination online. Help!!
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5 years ago
@darwina
A Member of the Telekom Hilft Team will assist you soon.
Please enter your Customer Number ("Kundennummer") and your a Number for Callback ("Rückrufnummer") here and press "sichern" afterwards to save the data.
Just write a short answer once you did this so I can escalate the case.
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5 years ago
hello @darwina ,
Please enter your data in your profile, at least one callback number where you can be reached.
Then a Telekom Teamie , who are working here, ( @Telekom hilft Team ) can take a look at your case.
The data is not publicly visible! Only from you and Telekom employees.
A portion of patience, since the Teamies are well busy, we can not influence this.
Please enter and save your data here:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
A short info when done via "Reply" would be nice!
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Accepted Solution
accepted by
5 years ago
thank you for the call.
Like we discussed, the contract has been cancelled effective immediately.
If there are any more costs coming your way, except for the contract of your godchild, please contact me again.
Kind regards Nico B:
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