Hello!

Apologies in advance as I can only write fluently in English.

I'm currently a customer with Vodafone DSL who really, really wants to move from their DSL contract to Telekom's Magenta contract.

I have been having a DSL outage for the past 3 weeks with Vodafone now with no improvement, and the last straw was that the latest technician I spoke to on the phone hung up on me rudely and marked my ticket as being done and issue resolved despite me having said very clearly that the issue still persists. So based on those things I want to terminate my contract with Vodafone on a Special Termination condition due to them not having provided the service, and sign up for Telekom instead.

Having said that, I saw that on your webpage it is strongly recommended that I sign up for your services with having you handle the termination. The normal contract would not expire until July next year due to it having extended a year so I am afraid that if I just sign up for your contract it will cause me to be stuck with the horrible Vodafone service until July, which I do NOT want.

So I was hoping to get some advice on how I could proceed here. I want the move to the Telekom Magenta service as smooth as possible, but also as fast as possible.

I also wrote a similar message to your email customer support, but I haven't heard back from them more than 4 business days now, so I'm trying my luck here.

Thank you in advance for any advices!