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vor 2 Jahren
Hello @Geraldine8
If you would like to take your mobile phone number to another provider, please cancel your prepaid contract. You can do this by telephone. A note for you: When canceling, please point out that you intend to transfer the number to another provider. After receiving your cancellation, we will terminate the prepaid contract with 14 working days’ notice. As soon as you have received your cancellation confirmation, you can request number portability from your new provider.
Porting your phone number is free of charge
The team here can also help. To do this, please fill out your profile
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vor 2 Jahren
Hello Marcel,
Thank you for the quick reply.
Is there any other way to do it other than telephone as I do not speak German.
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vor 2 Jahren
Hello and good evening, @Geraldine8
You can also make the cancelation with the following link:
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/kuendigung-mobilfunk
But maybe it is a little bit too complicated, because it will be in german.
You can also cancel the contract over the MeinMagenta App.
Then you can say winsim, that you like to port the number to the end of your actual contract period.
This is without a phone call.
But I think, that we have to talk to each other, or?
Kind regards
Carolin L.
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