Requested for cancellation of mobile connection
2 months ago
Hello,
Since two months I am requesting Telkom office for the cancellation of my Telekom contract ID 0063xxc for my mobile number 0170 xxx due to my job loss and struggling to get new job hence cannot pay the bill.
Telkom understood my problem and receive the reply that they are going to cancel the contract for next month billing but they are not doing that, since two months I am paying the bill.
I need your kind support to cancel the contract immediately and refund the bill if possible for at least one month.
Although with multiple request Telkom is not doing the cancellation, next month onwards there wont be any balance in my Bank to pay the bill next bills.
My Customer account number is 0065xxx
Let me now if any more information is needed.
Regards,
Ravindra
Note:
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2 months ago
Hallo,
please wait for a Teamie Here.
Please write no Personal information Here, thanks
0
2 months ago
Since two months I am requesting Telkom office for the cancellation of my Telekom contract ID 0063xxc for my mobile number 0170 xxx due to my job loss
Hello,
Since two months I am requesting Telkom office for the cancellation of my Telekom contract ID 0063xxc for my mobile number 0170 xxx due to my job loss and struggling to get new job hence cannot pay the bill.
Telkom understood my problem and receive the reply that they are going to cancel the contract for next month billing but they are not doing that, since two months I am paying the bill.
I need your kind support to cancel the contract immediately and refund the bill if possible for at least one month.
Although with multiple request Telkom is not doing the cancellation, next month onwards there wont be any balance in my Bank to pay the bill next bills.
My Customer account number is 0065xxx
Let me now if any more information is needed.
Regards,
Ravindra
Unless your contract is in the "Flex" tariff variant or alternatively your contract already runs unchanged since more than 24 months I am afraid that Telekom will not accept a "due to my job loss" early contract termination.
The situation would be different if you moved abroad.
But better a Telekom teamie has a look at your case - this requires that a teamie will get in touch with you on the phone.
0
2 months ago
If the contract is still within the minimum contract period, it cannot be terminated in this way. Was a cell phone ordered with the contract?
The only option would be goodwill, but otherwise the contract must be fulfilled.
0
2 months ago
Hello @user_4i5h48 ,
sorry, my English is not very good, so I am writing with a translator.
Unfortunately, we cannot accept cancellations here. Which contract should be cancelled? The phone number that is stored belongs to a business contract that belongs to a company and cannot be cancelled by you.
Cancellation due to job loss is not possible.
When is the best time to reach you? So that we can talk in person.
Kind regards
Karin
4
Answer
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2 months ago
As @Karin Kr. has written, this will not happen.
Contracts must be fulfilled by both sides
Answer
from
2 months ago
I lost my job and struggling to find new job since two months
Hello,
Due to immense recession in Germany, I lost my job and struggling to find new job since two months, hence hereby requesting to cancel my mobile contract immediately, please find the details of my mobile contract below.
Mobilfunk-Rufnummer: 0170 xxx
Telekom Kundennummer 922xxx
Rechnungsnummer 32 9127 xxx
Mobilfunk-Karten-/Profilnummer: 8-94902-xxx
Customer account: 006xxx
I am sorry that contract ends in 2027 but due my job loss and financial condition is gone bad hence finding difficulty in paying bills, kindly consider my humble request and do the needful on high priority basis.
Regards,
Ravindra
vs
I am sorry that contract ends in 2027
Hello,
Due to immense recession in Germany, I lost my job and struggling to find new job since two months, hence hereby requesting to cancel my mobile contract immediately, please find the details of my mobile contract below.
Mobilfunk-Rufnummer: 0170 xxx
Telekom Kundennummer 922xxx
Rechnungsnummer 32 9127 xxx
Mobilfunk-Karten-/Profilnummer: 8-94902-xxx
Customer account: 006xxx
I am sorry that contract ends in 2027 but due my job loss and financial condition is gone bad hence finding difficulty in paying bills, kindly consider my humble request and do the needful on high priority basis.
Regards,
Ravindra
So you are looking for a job since January 2025.
And you signed or prolonged a contract in January/February/March 2025, more or less around the time you got fired.
You have not used the possibility to use a "Widerruf" within 14 days.
Or is there s.th. that I misunderstood?
Answer
from
2 months ago
I am not sure what Widerruf is hence couldn't use it, since you are not able to cancel the contract due to Job loss, not sure how Telekom is going to get the invoice if there is no balance in my account. Guess Telekom is not considering the seriousness of Job loss.
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2 months ago
Hello @user_4i5h48 please type no personal information here.
I have edit your post.
@Karin Kr.
greats
waage1969
0
2 months ago
Dear @user_4i5h48
Thank you for reaching out, and I’m truly sorry to hear about your situation. I understand how challenging this must be for you, and I genuinely sympathize with the difficulties you're facing right now.
However, the route you've taken is unfortunately not the correct way to process your request. The best way to address this situation is by submitting the linked form, which will allow for a thorough review of your case. After a detailed examination, there is a possibility that a different outcome could be reached.
I sincerely hope this can help bring about a resolution for you, and we appreciate your understanding in following this procedure.
Please don't hesitate to reach out if you need further assistance.
Kind regards,
Caro
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2 months ago
thank you very much let me submit request through the linked form.
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