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vor 12 Tagen
My partner is trying to reset her customer service password
My partner is trying to reset her customer service password, but it says:
Solution
https://telekomhilft.telekom.de/conversations/tv/passwortreset-nicht-möglich/6a1f42c35ee439302347cb97?commentId=6a1feb5469b74125e3c62d14
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vor 12 Tagen
So someone from Telekom will have to fix it,
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vor 12 Tagen
Thank you. Customer number is not shown in any of the mail/invoice. I provided the sim serial number in my profile but also have my order number.
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vor 12 Tagen
Thank you very much for your reply, @dfalcons
Unfortunately, I wasn't able to reach you by phone just now.
When would be a good time for me to try again?
Kind regards
Caro
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vor 12 Tagen
Thank you. Sorry can you please call again? Any time is fine
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vor 12 Tagen
Thank you very much for the lovely phone conversation, @dfalcons.
As discussed, I will send your eSIM profile to you by mail.
In the letter, you will also find your customer number and additional information about your contract.
With this information, you'll be able to reset your password and create a new one.
This way, we're solving two problems at once.
Please feel free to get back in touch with me if there's anything else I can help you with.
Until then, I wish you a wonderful and relaxing evening.
Kind regards
Caro
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