Scammed in multiple Telekom contracts _Ranger_Vetrag
5 months ago
Yesterday, a woman claiming to be a Telekom staff member visited my home. She stated that Telekom was replacing the street's internet wiring and required some information and confirmation from me. As an existing O2 customer, I was surprised by this request.
During the visit, I refrained from providing my IBAN. However, she read my IBAN from the O2 contract documents that she requested to "verify." She also asked for my passport number and had me sign her iPad, claiming the IBAN was autofilled. I later discovered that two contracts have been created in my name without my consent.
If any application to switch my services to Telekom (or any other services) has been submitted, please note that it was done without my knowledge or cosent. I am already committed to my O2 contract and have no intention of switching providers.
Unfortunately, the documents I have do not include a clear customer or order number required to cancel the fraudulent contracts. The details I can provide are as follows:
- 1st Order overview: 208264737 : Tariff: Magenta Home XL TV MegaStream
- 2nd order number: 100133583 : Magenta Mobile L
I have already written to Telekom to revoke these contracts but was informed that an order number is necessary to process the cancellation.
I kindly request your assistance in resolving this Matter promptly. Please advise on the steps I should take to rectify this situation and ensure that no unauthorized services are activated under my name. Screenshot are attached for reference
Thank you for your support. I look forward to your response.
Best regards,
Wasi Haider Ali
Regensburg
168
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5 months ago
and had me sign her
Why the hell would you sign something to someone you don't know? Don't do this! Never!
To answer your question: you have to wait for the order confirmation by Telekom. All the data that is necessary to revoke the order will be included there. And don't panic - the 14 day cancellation period only counts from receipt of the order confirmation
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4 months ago
Thank you very much Sven for consistent support and efforts. I really appreciate the effort.
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4 months ago
Hi Sven can we have a followup. Because I received a text message(change of service
) and this email about festnetz vetrag.
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4 months ago
Hallo @Wasi_haider
Thank you for our friendly conversation.
Your order is cancelled.
The confirmation is on the way to you by post.
All the best and
Regards, Lorenz S.
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3 months ago
Hi Telekom community,
Could you please help. I got some deduction from my account although I have cancelled all the contract back in December. Just to be sure please check why there has been deduction from my bank account.
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3 months ago
@Sven Ö. @Lorenz S.
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3 months ago
Thank you for your message, @Wasi_haider .
You don’t need to worry. Everything has been taken care of. However, it seems that during the creation of the credit note after the reversal, a rounding error occurred, which is why there was still 1 cent left on the invoice. We have now collected that 1 cent. But everything is really perfectly fine and okay. Would you like me to credit the 1 cent back to you, or is it fine as it is?
Kind regards
Caro
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