Solved
Schlechte Internet
5 years ago
Mein Internet ist seit einer Woche schrecklich, es ist nicht möglich, eine Show zu streamen. Bitte teilen Sie uns mit, wann dieser schlechte Service behoben wird. Tut mir leid, meine Deutsch ist nicht so gut.
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Accepted Solution
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5 years ago
thank you for the short phone call.
As promised, I set an appointment for our field service on friday between 13 and 16:00.
I'm looking forward to your feedback if there's any further todo for me afterwards.
Kind regards
Anna Si.
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Answer
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5 years ago
@Gelöschter Nutzer Got it and fixed it.
@AshCC thank you for the feedback, I‘m happy my colleague could solve that for you.
You‘re absolutely welcome, a great weekend for you, too!
Kind regards
Anna Si.
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5 years ago
Tut mir leid, thank you for fixing the name error. And again thank you for your assistance @Gelöschter Nutzer
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5 years ago
@AshCC
No problem at all - it was an excellent possibility for me to "check" my knowledge
of the English language which can onliy maintained by using again and again...😄
Perhaps you like to change your connection to fibre only or to pure copper - then you
are welcome to get further advice...
I myself changed twice my dsl-speed within 3 years - in this way, I got "a litte" experience
concerning technical details, routers etc....
First of all, enjoy your connection runnning stable...😉
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Accepted Solution
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5 years ago
Anna, @Anna J.
Herr Klaus S. was just here and did some trouble shooting. The hardware was very slow, but by resetting all settings to factory default it seems to have fixed the speed issues. He did notice LTE speed is very slow (2.xx mb/s) even with 3 out of 4 bars on the signal. The line fault seems to be corrected and I am able to consistently get 6.3 mb/s download and maybe 3.0 mb/s upload via Wi-Fi connection. Thank you for coordinating the service call and all of your assistance. Have a wonderful weekend!
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