I ordered a sim card with porting my number from another provider. The sim card took time to reach me as the address was wrong. When it did come, it wasnt working. I called several times and visited several telekom shops, they could not help me. The customer service number is not helpful as they only mostly speak German. I tried the sim card on several phones and it still wasnt working so it was a faulty sim card. It was suppposed to be activated on May 19th. The last time i called last week, they said they would send me a new sim card. However, I still have not received any update regarding this. This is very frustrating for me as I am very reliant on my mobile number which was the reason I wanted to port it. I am unable to access many of my mobile applications as i need the mobile number to receiver OTP sms to access most things which is VERY frustrating. I called the customer service many times but its not helpful. I truly regret switching over to telekom as its caused me severe stress.
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vor 4 Stunden
Warte hier auf ein Teamie -> @Telekom hilft Team
Bitte das Profil ausfüllen mit Rückrufnummer, wenn nicht schon geschehen.
Kannst es auch über die 2202 machen, wenn es hier zulange dauert.
Waiting here for a teamie -> @Telekom helps team
Please fill out the profile with a callback number if you haven't already done so.
You can also do it via 2202 if it takes too long.
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vor 38 Minuten
Hello and good day, @Aathikah
Thank you so much for your message.
I can completely understand how frustrating this situation must be, and I’d be happy to assist you.
Unfortunately, I wasn’t able to reach you by phone just now. Could you please let me know a convenient time for me to try calling you again?
Kind regards
Caro
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vor 36 Minuten
Hello, sorry I was away at the time. However, I'm reachable right now and anytime today.
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vor 8 Minuten
Thank you very much for your time and for the very pleasant phone conversation, @Aathikah.
I'm delighted that I was able to help you so quickly and easily. I expect that you will receive your new SIM card at the beginning of next week.
Once it arrives, please let me know that everything worked out successfully. I would really appreciate your feedback.
Thank you in advance, and I wish you a wonderful day! :-)
Kind regards
Caro
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