‎SMS with OTP numbers from India are getting blocked

Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

SMS with OTP numbers from India are getting blocked

4 years ago

Specific messages with OTP information not reaching from multiple banks. Can this be checked

685

4 years ago
Just personal speculation, due to the fact that in Germany the banks meanwhile avoid SMS verification, one reason: the costs for sending SMS.

An SMS sent from India to a SIM that is from an operator in India should arrive, however produce roaming costs for receiving the SMS.

An SMS sent from India to a SIM that is from Deutsche Telekom can only be sent at higher costs, and banks might block such international SMS sending.

Just an example for a Telekom MagentaMobil contract - sending an SMS to an international number that does not belong to the EU costs 29 Cent.

Apart from that - if a message cannot be delivered one needs to look at the start of the communications chain, not at the end. Because at the end one does not have a reference that one can check for.
2
Answer
from
4 years ago
Thanks muc80337_2 for a view on the situation.

The problem is that the SMS are getting blocked 'selectively'

Normal transaction updates and other SMS come through fine but when a verification SMS with a OTP inside gets blocked. I presume this is due to some security settings on the receiver network.
They are visible as successfully send on the Bank side

Do you know which Telekom team should investigate this as I saw on the forum that many such issues have been resolved in the past
Answer
from
4 years ago
abhishekb

Do you know which Telekom team should investigate this as I saw on the forum that many such issues have been resolved in the past

Do you know which Telekom team should investigate this as I saw on the forum that many such issues have been resolved in the past

abhishekb
Do you know which Telekom team should investigate this as I saw on the forum that many such issues have been resolved in the past

I can only recommend

to trigger such an SMS and to document the time stamp (with both original time/time zone and with German time)

to wait until a respective Teamie will have a look in the case, for that you need to write here when you can be contacted under the phone number that you should put in your forum profile
Unlogged in user
Answer
from
4 years ago
Hello @abhishekb,

welcome to the community.
I would like to take a closer look at that. On which time are you available for a call?

Kind Regards
Malte M.
1
Answer
from
4 years ago
Thanks Malte M. for your offer to help.

Can we speak tomorrow 10th November for 12 CET. Or let me know when you are available
Unlogged in user
Answer
from
3 years ago
Hello @abhishekb .

I apologize for the late feedback. Two quick ideas: 1) Please swap your smartphone and try to get the SMS. Is it working now? 2) Have you set up a third party lock? If so, please deactivate it once.
Which of the two tips helped?

Kind regards
Carolin L.
1
Answer
from
3 years ago
Hi Carolin - Thanks for your response. I see the problem on the service-provider side. The reason for this is that i do get SMS from the respective banks which are update SMS. What is getting blocked are SMS wghich carry any OTP information or Validation details.

So this filtering in delivery is causing the problems

I read on the forum that this OTP issue from India banks was resolved for another user but could not get the solution provided

Regards
Abhishek
Unlogged in user
Answer
from
3 years ago
Many thanks for your response,@abhishekb.

Have you read and implemented my questions or suggestions?

Kind regards
Carolin L.
0