Das könnte Sie auch interessieren
Kaufberatung anfragen
Füllen Sie schnell und unkompliziert unser Online-Kontaktformular aus, damit wir sie zeitnah persönlich beraten können.
Angebote anzeigen
Informieren Sie sich über unsere aktuellen Mobilfunk-Angebote.
vor 3 Stunden
Hello @Mfyg22,
thanks for your message.
I’m sorry to hear about the difficulties you are facing while trying to receive OTPs from the Philippines. Could you please verify that you have correctly entered your phone number with your eWallet Provider?
Your phone number should be entered either as +49 at the beginning or as 0049, 049, or 49. Please check with your provider which format needs to be used. Additionally, kindly check your messages app and look in the spam tab, as the message may have been moved there accidentally.
Please give us a heads-up, if this has worked out for you.
Thank you.
Best regards
Luke
0
3
von
vor 3 Stunden
Hi Luke,
Yes, I have checked the format of the number and I have been typing it in correctly. I also did not find any messages in my spam (junk) folder on my phone.
Unfortunately, I am still running into the same problem.
0
von
vor 2 Stunden
@Mfyg22,
Thanks for your update.
Before we continue further, please check if your phone has the newest software version installed and reset your network settings. Note, that this might wipe your entered wifi-connections with your configured password.
If this doesn't help, we can schedule a call and I will forward your request to the relevant department. Please give me a time frame at which you are available, so we can schedule a call with you.
Best Regards
Luke
0
von
vor 25 Minuten
Hi again@Luke B. I’ve updated my phone’s OS and reset network settings. It unfortunately still does not work. I am available at 18:00 CET today or 9:00 to 10:00 CET tomorrow.
0
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von