So this is it !
These [...] let you wait for 30mins each call to hung up on you in the end...
Worst customer service i've ever seen no wonder they don't ask for feedback.
They are asking me to call that number 0800 330 1000 where they dont pick up, my internet is blocked and they are charging me for 2 accounts (2 magenta contracts) at once, on the same customer number.
I dont know what to do anymore...
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editiert von telekom_hilft, Grund: Verstoß gegen die Spielregeln für einen offenen Austausch in der Community.
Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
from now on, everything seems just fine. You will get a refund and a letter with further information, it will be in German, though.
Kind regards,
Johannes P.
12
Antwort
von
vor 5 Jahren
Greetings
Karsten L.
Antwort
von
vor 5 Jahren
Everything works now Thanks a lot for all the support !
The issues were within the cables of the building.
Technician did an amazing job there !
Cheers
Thomas
Antwort
von
vor 5 Jahren
I am happy to hear that everything works just fine now. In case questions seem to come up don't hesitate to contact us.
Kind Regards
Tabea L.
Uneingeloggter Nutzer
Antwort
von