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Telekom issues - double charge & [...] customer service

6 years ago

So this is it !

These [...] let you wait for 30mins each call to hung up on you in the end...

Worst customer service i've ever seen no wonder they don't ask for feedback.

 

They are asking me to call that number 0800 330 1000 where they dont pick up, my internet is blocked and they are charging me for 2 accounts (2 magenta contracts) at once, on the same customer number.

 

I dont know what to do anymore...

_________________________

editiert von telekom_hilft, Grund: Verstoß gegen die Spielregeln für einen offenen Austausch in der Community.

849

24

    • Accepted Solution

      accepted by

      6 years ago

      Hi @thomas.mevel,

      from now on, everything seems just fine. You will get a refund and a letter with further information, it will be in German, though.

      Kind regards,

      Johannes P.

      12

      Answer

      from

      5 years ago

      Alright, keep me up to date.

      Greetings
      Karsten L.

      Answer

      from

      5 years ago

      Everything works now Thanks a lot for all the support !

      The issues were within the cables of the building.

      Technician did an amazing job there !

      Cheers

       

      Thomas

      Answer

      from

      5 years ago

      Hello @xuan.julie.nguyen,

      I am happy to hear that everything works just fine now. In case questions seem to come up don't hesitate to contact us.

      Kind Regards
      Tabea L.

      Unlogged in user

      Answer

      from

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