Solved
Telekom issues - double charge & [...] customer service
5 years ago
So this is it !
These [...] let you wait for 30mins each call to hung up on you in the end...
Worst customer service i've ever seen no wonder they don't ask for feedback.
They are asking me to call that number 0800 330 1000 where they dont pick up, my internet is blocked and they are charging me for 2 accounts (2 magenta contracts) at once, on the same customer number.
I dont know what to do anymore...
_________________________
editiert von telekom_hilft, Grund: Verstoß gegen die Spielregeln für einen offenen Austausch in der Community.
831
24
This could help you too
3 years ago
546
0
4
2 years ago
1061
0
4
6 years ago
156
0
2
5 years ago
hello @thomas.mevel
please complete your profile, with your customer number + callback number so that a team ie can research the matter.
with best regards
1
Answer
from
5 years ago
Hello @Gelöschter Nutzer ,
Could you please let me know where could the issue be from ?
I can't know if it's a payment issue, if it's the case i'll just pay it then.
Thanks
Unlogged in user
Answer
from
5 years ago
@thomas.mevel
First of all, also employees in the "support hotline" are human beings - and should not be designated
as "xxx" (editiert in Eigenleistung/edited by myself).
You wrote that you were charged for two accounts and the same customer no. - of course, this is
not very pleasant.
For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your cellular phone number (“Rückrufnummer”)
(unless already done).
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
These data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).
Thank you very much.
1
Answer
from
5 years ago
Thank you just updated it.
Unlogged in user
Answer
from
5 years ago
... my internet is blocked and they are charging me for 2 accounts (2 magenta contracts) at once, on the same customer number.
ENG:
Has the customer account been cleared?
To me it sounds as if there are still invoices open.
GER:
Wurde das Kundenkonto ausgeglichen?
Für mich klingt es, als ob noch Rechnungen offen wären.
1
Answer
from
5 years ago
I usually receive invoices monthly and so far none that hasnt been paid, unless i know of.
If it's that simple it would be great.
Although i still pay for both Magenta M and Magenta L while only using the M one... receiced 2 media receivers at the beginning, sent 1 back (that we never activated) and still im being charged both monthly.
Thanks again for the help
Unlogged in user
Answer
from
5 years ago
welcome to the community.
Although I can understand that you're upset with the current situation, please check out the communication rules inside this community and don't use insults in your contributions.
Please complete your profile as @Gelöschter Nutzer and @Gelöschter Nutzer wrote before, so I can take a closer look at your landline.
Kind Regards
Malte M.
2
Answer
from
5 years ago
Hi,
Yes sorry I was upset.
Ive update my kundennummer and personal info. Phone number can be found in my additional info (signature).
Thanks a lot for the support
Answer
from
5 years ago
Hallo @Malte M.
@thomas.mevel needs your Help.
MfG
Unlogged in user
Answer
from
5 years ago
thank you very much for your patience at our call. I admit, that my spoken English could be a bit better. Anyway, I have done everything as announced and hopefully one contract will be canceled soon.
I will keep an eye on it, too.
Furthermore, your internet should work as soon as your payment will have arrived plus 24 to 24 hours.
Best regards,
Johannes P.
1
Answer
from
5 years ago
Hello Johannes,
Thank you this is beyond what I wished for actually, perfect !
And don't worry your english is as good as mine - no judgement here.
Thanks again, I'll keep on it on payments as well and emails just to make sure not to miss something.
If you need any feedback - review of the help & supper provided feel free as well
Unlogged in user
Answer
from
Accepted Solution
accepted by
5 years ago
from now on, everything seems just fine. You will get a refund and a letter with further information, it will be in German, though.
Kind regards,
Johannes P.
12
Answer
from
5 years ago
I tried calling you earlier.
We just sent you the required access data password, so that you can get your internet up and running again.
Therefore, you should have received an E-Mail and a text message on your phone.
Kind regards Nico B.
Answer
from
5 years ago
Sorry, missed your call but got the text and email.
Will try to connect early January and get back to you in case it doesnt work.
Thanks a lot !
Answer
from
5 years ago
Hi,
I well received the pdf with the passwords, i've reboot the router (also checked the router and everything goes well there).
Here enclosed is what i get when i try to connect.
Also with the media receiver it says F102020 as per last time.
If you could call me it would be amazing as it has been a month now with no internet.
Thanks a lot
Screenshot_20200103-180145_CaptivePortalLogin.jpg
Screenshot_20200103-174409_CaptivePortalLogin.jpg
Screenshot_20200103-174351_Chrome.jpg
Unlogged in user
Answer
from
Unlogged in user
Ask
from