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2 years ago
Hallo @Irwin
in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data.
Please fill in your profile so that a Telekom employee can take a look at it and possibly help.
Link to personal profile
This can only be read by internal employees.
Gruss -LERNI-
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2 years ago
I’m not sure what is my customer number, but have filled up my Handynummer as well as my phone model. Hope that will do.
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2 years ago
Hallo @Irwin in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data. Please fill in your profile so that a Telekom employee can take a look at it and possibly help. Link to personal profile This can only be read by internal employees. Gruss -LERNI-
Hallo @Irwin
in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data.
Please fill in your profile so that a Telekom employee can take a look at it and possibly help.
Link to personal profile
This can only be read by internal employees.
Gruss -LERNI-
Dieser Link erzeugt die Antwort: "Server nicht gefunden"
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2 years ago
Thanks for replying,
However, I could not access the link your provided. Do you mind resending again?
Thank you.
With regards,
Irwin
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2 years ago
I recently topped up £15 in my prepaid account
I guess you mean 15 €
What was the account value after top-up?
I am using the MobilPrepaid XL plan.
In order to activate the package you need at least up to 24,95 € - and a little patience, because activation does not happen real-time but rather it can take hours.
From what I know, the local calls in Germany should be free
This is true only if the package is active. If activation failed due to an insufficient prepaid account level then local calls in Germany have a price tag of 9 Cent/min.
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2 years ago
Hey @Irwin ,
thanks for texting and explaining what your issue is about.
@muc80337_2 had already a good idea but according to your point this seems to be not realistic.
Another option that can provoke extra costs is e.g. calls or SMS to premium rate numbers or even MMS.
Did you send MMS during the mentioned period?
Sometimes, if you're using the chat options with your smartphone it changes from chat to MMS dilivery because of the high qualitiy of pictures e.g.
Friendly regards
Sarah D.
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2 years ago
Nope, no MMS. I don’t even think I have sent a single SMS too.
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2 years ago
Thanks for your response.
At this point it is possible to order an itemized bill for a lookup.
Here you can find the way to do this:
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/einzelverbindungsnachweis-beauftragen
And following this link, you'll find the option for already invoiced positions:
https://www.telekom.de/hilfe/vertrag-rechnung/rechnung/einstellungen/einzelverbindungsnachweis-rueckwirkend
Please let me know afterward what may have been the cause.
Best regards
Sarah D.
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