Hallo @Irwin 

in this community primarily users help other users with questions and problems. We as "externals" do not have access to customer data.

Please fill in your profile so that a Telekom employee can take a look at it and possibly help.

Link to personal profile

This can only be read by internal employees.

Gruss -LERNI-

Thanks for replying,

However, I could not access the link your provided. Do you mind resending again? 

Thank you.

With regards,

Irwin

@Irwin  schrieb:

I recently topped up £15 in my prepaid account

I guess you mean 15 €

What was the account value after top-up?

@Irwin  schrieb:

I am using the MobilPrepaid XL plan.

In order to activate the package you need at least up to 24,95 € - and a little patience, because activation does not happen real-time but rather it can take hours.

@Irwin  schrieb:

From what I know, the local calls in Germany should be free

This is true only if the package is active. If activation failed due to an insufficient prepaid account level then local calls in Germany have a price tag of 9 Cent/min.