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Xplora 6 kein Tracking außerhalb von WLAN und E-Sim-Fehler
1 year ago
Hallo,
Seit mehr als einem Monat verfolgt das Xplora 6 Play die Position außerhalb der WLAN-Zone (also außerhalb des Hauses) nicht mehr. Ich habe andere Threads mit ähnlichen Problemen gefunden und verfolgt, aber sie wurden nicht gelöst.
Auf dem Frontbildschirm wurde die Meldung „Kein Netzwerk oder E-SIM“ angezeigt.
Bitte helfen Sie mir, dieses Problem zu lösen.
Ich habe APN -Daten usw. ausprobiert, wie in anderen Beiträgen erwähnt, aber das Problem besteht immer noch.
Himendra
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17
1 year ago
Grüße @Him2
Die APN mal geändert?
Versuche es mal nach dieser Anleitung: https://telekomhilft.telekom.de/t5/Mobilfunk/Xplora-6-keine-Ortung-Nachrichtenversand-ausserhalb-Wla...
Ansonsten bitte an den Support von Xploara wenden.
14
Answer
from
1 year ago
Hello @Him2 and thank you for the pleasant call.
I'm happy that we were able to clarify all existing questions.
Please let us know if a new eSIM profile solves the problem mentioned. If not, please write to us again so that we can get in touch with the specialist department.
Have a nice day.
Kind regards
Malte M.
Answer
from
1 year ago
Hello @Malte M.
Thank you very much for the message.
As you have suggested, I went to Telekom-shop and changed the eSim profile. Although, network problem was solved by changing the eSim data, tracking was not working initially. After trying different APNs during last few weeks, the GPS tracking start to work.
Currently, it is working fine for last one week. I hope it stays like this (finger crossed).
As you have mentioned during the call, it will be very helpful if you can arrange a credit for the bills during the last 3 moths that I was not able to use the device.
Thank you very much for your advice and time.
Best regards,
Himendra
Answer
from
1 year ago
@Him2,
nice to read that it works perfectly again with the new eSIM after a few new settings.
I have just created the credit note mentioned. I apologise for the inconvenience.
Please write again if you have any further questions or concerns.
Have a nice week.
Kind regards
Malte
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Accepted Solution
accepted by
1 year ago
Hello @Him2 and thank you for the pleasant call.
I'm happy that we were able to clarify all existing questions.
Please let us know if a new eSIM profile solves the problem mentioned. If not, please write to us again so that we can get in touch with the specialist department.
Have a nice day.
Kind regards
Malte M.
0
Accepted Solution
accepted by
1 year ago
@Him2,
nice to read that it works perfectly again with the new eSIM after a few new settings.
I have just created the credit note mentioned. I apologise for the inconvenience.
Please write again if you have any further questions or concerns.
Have a nice week.
Kind regards
Malte
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