‎Best way for account support in English

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Best way for account support in English

8 months ago

I am looking to speak with someone as I am trying to connect my landline and mobile accounts into one online login and am receiving an error. Is there someone who can help me in English?

169

8 months ago
@EzrasDad There might be members of the T-Team able to assist.

You may like to complete your profile details for contact and have last 6 digits of IBAN ready for verification.
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8 months ago
Please fill your forum profile so that it is complete
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8 months ago
Done
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8 months ago
Hi @EzrasDad,

I have translated the steps to add your mobile phone account to the DSL account.

Log in to the customer center with your DSL an landline Telekom Login and go to the "Verträge" tile and click on "Verträge verwalten".

Click on "Vertrag hinzufügen".

Now choose between "Privater Vertrag" or "Geschäftlicher Vertrag".

In the next view, you will see the already linked contracts including user roles.

Click on "Vertragsinhaber" or "Nutzer" tab and then on "Mobilfunk-Vertrag hinzufügen" and enter your mobile phone number. And follow the instructions afterwards.

Let me know if that helps.

Sören
Answer
from
8 months ago
Yes, I have done this a number of times, however, when I complete it, I get an error message. It says I need to contact customer service.
Answer
from
8 months ago
@EzrasDad thank you for the pleasant call. I am glad the error fixed itself and your contracts are now both accessible via the MeinMagenta app.

If you have further questions let me know.

Sören
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8 months ago
@EzrasDad thank you for the pleasant call. I am glad the error fixed itself and your contracts are now both accessible via the MeinMagenta app.

If you have further questions let me know.

Sören
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