I am having a persistent login problem with the MeinMagenta app on Android. I have an active Telekom account and can log in to the Telekom customer center on the website without any problems using my email address and password. However, I cannot log in to the MeinMagenta app on my smartphone.
When I am connected to my home Wi-Fi, the automatic login does not work. I also tried logging in manually with my normal Telekom login credentials, but the app only shows the error message: “Unfortunately that did not work. %1$@ Please try again in a few minutes.” I have tried this many times, including after waiting for several minutes, but the problem remains.
Telekom support advised me to use my Zugangsnummer and personal password because no T-Online email address is linked to my contract. I also tried this method, but the app still did not allow me to log in.
I initially used an Android phone from OPPO, and I later tested the MeinMagenta app on another smartphone as well. Unfortunately, the same login problem occurred there too. I have also reset my Telekom password, but this did not solve the issue. The website login continues to work normally.
vor 6 Tagen
I informed teamies.
Know the last 6 Ziffern of your iban for identifikation.
They will call you
@Yhao0212
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vor 5 Tagen
A very warm welcome to our community, @Yhao0212!
Thank you very much for your contribution. This really does sound quite strange.
Could you please do me a favor and log in on a PC using a browser via this link:
https://account.idm.telekom.com/account-manager/contracts
using your email address and password?
You will then be able to see which contract is linked to your email address as the contract holder.
Can you see your landline contract there?
I’m looking forward to hearing your feedback.
Kind regards
Caro
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vor 4 Tagen
Thank you very much for your feedback, @Yhao0212!
Now, please reinstall the MeinMagenta app. Then disable Wi-Fi and log in to the app using exactly the same email address and password.
What can you see now?
Kind regards
Caro
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vor 4 Tagen
Dear Caro,
Unfortunately, it still didn’t work. I also followed advice from other websites and enabled two-factor authentication (2FA), setting it to “only for important actions.” However, I still cannot log in.
I’ve sent you the relevant screenshots via private message.
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vor 4 Tagen
Thank you very much for your feedback, and thank you for your private message, @Yhao0212 . I’ve just replied to you. :-)
Kind regards
Caro
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