Contract cancellation

Question

Dear Telekom sorry I do not speak German. I'm very unsatisfied of all problems I'm having. I'm your customer since March 2013, and I was living in Ulm until August 2014. Then I moved to Bayern. In the new city started the problems. It's now 1 year that I'm waiting the DSL, and there are no answers at all to my requests. So, I want to cancel the contract with you, and I've made the 'Kundigung'. But you are refusing to let me go with another operator which instead is giving me the DSL connection. I'm now paying 70€ per month to have only telephone, and  LTE  connection which is very bad. Furthermore I'm paying 3 routers that I have never received. Please tell me why should I continue to stay with you if you cannot provide me with DSL?? We are in 2015 and you still do not have DSL coverage in all country. Are we in Germany or where?? I would like to avoid to use my lawyer, I' m sure you can accept my 'kundigung', otherwise I will be forced to ask you also a reimbourse of all the money that I have lost because of your poor service. I wait for your feedback within 04. August 2015.

wolliballa · Answer

Dear gentilebiagio, just to make you aware, that this is mainly a customer-to-customer community and definitely not the place to leave notice of contract cancellation or to post any other legal letters.For this only the official adresses and communication channels on your invoice or contract confirmation are relevant.Could well be someone of the Telekom-hilft-Team looks into this and asks for filling out a contact form if they see a chance to dig deeper into your issues for resolution. Yes, there are still quite some regions in Germany poorly covered with fast internet access. Once a provider sees 'money' in expanding coverage, he will certainly do so. But until then........So already companies and families startet FIRST to look after broadband coverage before even thinking of making any investments.............

Anonymous User · Answer

First of all, you've been in germany for more than 2 years but you are virtually still not speaking fluent german? My educated guess is, that this language barrier is the cause for a - literally - misunderstanding on both parts, you and telekom. You've made a contract for DSL Internet before and it worked fine in the first place, later on you moved to a new place, where they could not give you the same internet access, as you explained. To put it in a nutshell: if you move to a new place and your carrier can't move its services to your new place too, you have a legal right to quit the contract with 3 months notice. Maybe this was explained to you and you didn't understand, maybe not. But it is as easy as that. These 3 months notice are some sort of a grace period in favor of the internet services providers, because after all you signed a contract with them and it is not their 'fault' you moved to a new place, these 3 months are a tradeoff to cut their losses while still allowing you quit the contract prior to its regular expiration at the same time. A word of caution: to my knowledge there is no legal way whatsoever to quit the contract even more swiftly than with 3 months notice.

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