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Speedport Smart 3 unstable
vor 4 Jahren
hallo, sorry for not speaking in germany I just moved here.
So I have a pretty hight download and upload speed +200mb/+50mb, but most of the times if I'm on call on WhatsApp, FaceTime, Zoom I keep having this 10-15seconds of droppout where these services don't response and just unstable internet. also I'm playing games online its the same thing. the weird thing is when this happened and dropped out of the call I quickly go to do a speed test and results seems pretty fine. could this be a hardware problem (router)?
please help me I'm having this issues almost all the time during the day.
Danke
452
16
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vor 4 Jahren
hello, what do you use for a router?
9
Antwort
von
vor 4 Jahren
Telekom hilft Team
vor 4 Jahren
Are you able to send us your Router-Log? Does it just happen to your devices which are connected via WiFi or also to devices which are connected via LAN (cable)?
Is the firmware of your Router up to date?
Regards
Karsten L.
0
Telekom hilft Team
vor 4 Jahren
Did you also check the firmware version of your Router and did you already try to reset your Router and set it up again?
Regards
Karsten L.
1
Antwort
von
vor 4 Jahren
yes all my devices connected via Wi-Fi directly no repeater, none are connected via cable even though I have tried that but had same issues with my PS4. the firmware is up to date. and I tried reseting many many many times :(.
Telekom hilft Team
vor 4 Jahren
I'm speaking about a factory reset, just to make sure we are talking about the same reset.
Did you try to reset the network settings of your phone?
Can you also fill your profile with your customer number? So I can have a look at your contract and details about the Speedport?
Regards
Karsten l.
1
Antwort
von
vor 4 Jahren
@Karsten L. yes a factory reset, phone too and other devices as well. the customer number that I don't have as the contract is under my landlord. maybe something from the speedport dashboard would help? like a serial number or something
Telekom hilft Team
vor 4 Jahren
I'll have to check if he is renting the speedport or if he bought it. If he rent it, I'll just order an exchange for the speedport.
Did you already speak to your landlord about the problem with your Router?
Regards
Karsten L.
0