‎I am not able to connect to my TV using Media Receiver 401.

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I am not able to connect to my TV using Media Receiver 401.

5 years ago

I am not able to connect to my TV using Media Receiver 401.
As I took my TV to my friends place to test his cable connection (Provided by Unitymedia). Now when in my room i conenct the TV to Media receiver 401, it can;t show any channel.

I did the re-installation but still nothing working.
I reset the Receiver few time, but no results

461

5 years ago
Is the Receiver connected via Cable to the Router?
Is the neccessary Contract ordered via Telekom ( Magenta TV or Magenta TV+) ?
Is the Order Status in the Customer Centre finished or are there still Parts open esp. to be finished?
5
Answer
from
5 years ago
Not really,
Sorry forgot to mention 1 thing, I am using the same Connection, Receiver 401 and TV last 8 months, just last week i tried to another network, and it looks in my Setup this another network got settled, Now I am not sure how do i release that memory and reinstall with Magenta connection.
And Yes, I am conencted via HDMI cable.

I tried all options in set up (D. Arial, D. Cable, Sattelite, etc) with manual or Automatic channel scan, but doesn't work.

Answer
from
5 years ago
Do you get to see the menu system of the MR401?
Answer
from
5 years ago

danup1078

I tried all options in set up (D. Arial, D. Cable, Sattelite, etc) with manual or Automatic channel scan, but doesn't work.

I tried all options in set up (D. Arial, D. Cable, Sattelite, etc) with manual or Automatic channel scan, but doesn't work.

danup1078

I tried all options in set up (D. Arial, D. Cable, Sattelite, etc) with manual or Automatic channel scan, but doesn't work.

MR 401 is IP-TV and has nothing to do with either Arial, Cable, or Sattelit.

You have to select as source the HDMI port to which the MR 401 is connected.

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Answer
from
5 years ago
MR401 will definitely not work in a Unitymedia environment.
I am not Sure, wether Magenta TV runs in Unitymedia, aus they have their own TV Platform

0
5 years ago
Good evening @danup1078. As mentioned before satellite, arial or cable has nothing to do with IP-TV. You need to select the HDMI port as source. If that still does not work try the following:

1) Network reset of all devices in the network.

2) Carry out minimal wiring. This also includes switching off the wireless connection and connecting the media receiver directly to the router via cable. Disconnect all other network connections from the router.

3) Factory reset of the media receiver.

4) Use the original cable, provided by Telekom.

5) Check version number and update if necessary (media receiver and TV)

Write to me if it helped. I look forward to your message.
Kind Regards
Martin Bo.
2
Answer
from
5 years ago
Thanks Martin,
It is working now since last week.

Problem was I didn;t selected the Source as HDMI 😁🤣
Answer
from
5 years ago
You are welcome @danup1078. I'm glad that it works now. If you have any questions please don't hesitate to contact me. I wish you a wonderful weekend. Kind Regards Martin Bo.
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5 years ago
Thanks Martin,
It is working now since last week.

Problem was I didn;t selected the Source as HDMI 😁🤣
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