My apologies for not speaking German. So I want to increase my Telekom connection speed to fastest possible. So when I am at customer centre (https://kundencenter.telekom.de/kundencenter/anschluss-tarif/index.html), I get the following options: Clicking this leads me to the following page (I do the availability check and it seems all speeds are possible): Now I click and select my bandwidth of choice move forward and I am presented the following page: This is the part that I am concerned about. Shouldn't Telekom automatically know I have a Speedport Smart 3 already (as it seems to offer me one while upgrading my bandwidth)? I am simply scared if I put this in my shopping cart and proceed to order I will just have 2 parallel connections instead of upgrading my existing connection to a faster bandwidth. Please let me know if this is a misunderstanding. TL;DR: I really want to upgrade my connection speed but I am not sure how to do it online. I do not want to order redundant connections, rather increase the bandwidth of my existing connection. My thanks and regards.

Good morning @Bleh, if you are worried about ordering online, I can help you directly if you want to. Just give me a heads up when / if I can call you today or in the upcoming days to discuss the upgrade. I can also answer further questions you might have. Kind regards Nico B.

‎Seit der laufenden Umstellung hängt die Gen1 App andauernd

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Seit der laufenden Umstellung hängt die Gen1 App andauernd

1 year ago

Ich habe nur das MagentaTV - ohne Anschluss der Telekom. Seit diese Umstellung läuft - ich wurde noch nicht umgestellt, hängt die Gen1 App bei jedem Pups.

Man startet die App auf dem AppleTV (das neueste), der Pufferball rotiert. Man will spulen, Pufferball, springen, Pufferball … vorher lief das alles normal!

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