E-Mails zum Zurücksetzen des Passworts werden nicht empfangen

Question

Hello!I am trying to reset my Spotify password but I would not receive the link reset email. I thought the problem was on the Spotify site, but then I had the same problem with two other platforms that I use. And no, my T-Online email memory is not full!Does anyone know what the problem is? How can i solve? Because this is very annoying that I can't use Spotify or other services because I can't get a reset email link.Thank you, greetings, Hans

Coole Katze · Answer

Hi @hanschumann ,wellcome to the Telekom hilft Community! I have more questions:Did you check the Spam folder?You can receive other e-Mails?Can you share what other platforms have this problem? Best wishes,Coole Katze

Nico B. · Answer

Hello @hanschumann and welcome to our community. I'm sorry for the late reply. Did you receive the e-mail in the meantime or are you still experiencing issues? Have you checked your spam folder? Kind regards Nico B.

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