Gelöst

Ton und Bild nicht synchron / Zeitversatz

vor 8 Monaten

Wir haben bei der Magenta One Box ständig Bild / Ton Versatz. Nichts ist 100% synchron. Am Schlimmsten ist es in der App Amazon Video, aber auch beim Live TV.Kann man das am Gerät einstellen?

 

Starte ich die Amazon App am gleichen Smart TV direkt ist alles i.O.

 

P.S. der Rückrufservice ist eine Frechheit, wenn man dann minutenlang in einer Schleife gehalten wird. Guter Kundenservice geht aus meiner Sicht anders.

304

5

  • Akzeptierte Lösung

    akzeptiert von

    vor 8 Monaten

    Hallo @Scimitar ,

    Sie könnten auch mal versuchen unter Systemeinstellungen - Audioeinstellungen Dolby MAT auszuschalten - falls das gerade an ist.

    Viele Grüße,

     Coole Katze 

    2

    Antwort

    von

    vor 8 Monaten

    Vielen Dank, die Option gab es nicht. Nachdem ich aber Audio Mixing deaktiviert habe, scheint es besser zu sein.

    Antwort

    von

    vor 8 Monaten

    Guten Morgen @Nevs2,

     

    vielen Dank für Ihren Beitrag.

     

    Super, dass hier die Umstellung der Einstellung geholfen hat.

     

    Dann wünsche ich ein schönes Wochenende. 

     

    Gruß Jacqueline

    Uneingeloggter Nutzer

    Antwort

    von

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