Good evening @Sohani   and welcome to our Telekom hilft Community. 😊

Thank you so much for the nice call. 📞😊

The ,,Glasfaser-Modem" has to be changed and also the number on it.

The current one is not compatible with your contract. 

Now, the technician will send you in the next couple of days a new appointment to set this up.

You can also check your ,,Glasfaser-Portal" - there is the current status about your fiber contract. You received a link in your fiber confirmation E-Mail and just can easily log in.

I wish you a great weekend & kind regards 
Christina P.

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edit: Usernamen verlinkt. / Jacqueline G. von Telekom hilft

Hi @Christina P. 

Thank you for getting in touch us and helping us through this. Greatly appreciate it. 😊

We are waiting for the appointment date and shall follow up with you later this week, in case we don't hear back. 

Also as requested please help us set this up at the earliest, as we have been waiting for a connection now since almost 2 months.

Thanks again and have a great day!

Sohani

Hi @Christina P. ,

I wanted to confirm that we have received the email to set up the appointment for  change of glassfasser number.  We have booked on the latest date that was available, i.e.7th of March. Thank you again for all your help. 😊

Meanwhile, we also got the schnellstart last Friday but it is only for 60 GB. Since I am primarily working from home, this data would be exhausted pretty soon, could please help me with a topup of more data on this until the wifi gets sorted?

Best regards
Aditya

HI  @Belana M. 

Just wanted to let you know that the data on the Schnellstart is almost over, Could you help up with the data topup? 😊

Best Regards,

Sohani

Thank you @Louisa G.  ! We have topped up the data. 😊

Hi @Louisa G. 

Is it possible to get a top up with more data or probably something that can give us enough buffer till the wifi is set please? For us, the data usage is a lot this week and we have already consumed around 20 GB.

Thanks,

Sohani 

Hi @Louisa G. 

We are almost out of data, we have about 10 GB remaining, which will exhaust soon, could you please send more data for today and the weekend? 🙂

Best regards

Sohani

HI @Louisa G. @Belana M. @Christina P.  (Tagging all for visibility)

As mentioned earlier, we have exhausted our data. Could you please send us a top up soon or we would be without internet ?

Thanks and regards,

Sohani

Hi @Christina P. 

Thank you for sending the data 🙂

Yes hopefully we get the connection sorted out this week. I will make sure to follow up with the technician, once they are here, for the "setup link".

Best regards,

Sohani

Hi @Louisa G. 

Sorry I forgot to update, but yes everything is sorted and we finally have the wifi at home after 2 months and 10 days 🥲.

Thank you so much for all the help, I should have reached out to this community much earlier.

Best regards

Sohani