Solved
Keine Internetverbindung -Englisch
8 months ago
Hello,
Technician came to my flat and installed glassfiber yesterday. I registered the modem and activated. After I got SMS that I could use router, I connected to my wifi router to the modem and configured everything.
But still no internet connection.
I did everything like restarting, factory reset, changing cables..etc but no internet connection.
Can you help me with this?
Thank you
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8 months ago
Hallo @Lydia5
Which router are you using?
7
Answer
from
8 months ago
TP-Link AX53
As far as i know, this Router does not support auto-configuration.
You have to setup the connection settings manually with your "Zugangsdaten" (credentials). Don't forget that Telekom uses VLAN 7.
Answer
from
8 months ago
TP-Link AX53
TP-Link gives headaches for a lot of users. Specifically if you do not speak German well then in my opinion it is a bad idea to buy a TP-Link for a German internet connection, no Matter whether DSL or fiber.
The magic word "VLAN 7" was already given, it must be used with a PPPoE connection.
Answer
from
8 months ago
@Lydia5
Thank you for your post in our community 🙂 As you had written, the setup had worked via the setup link. So it is now up to the access of the router.
But you have already received great tips from @Carsten_MK2 and @muc80337_2 here 🙏🏽 The setup with the access data is necessary here, as well as the information about VLAN7 👍🏽
Have you already been able to do this? 🙂
Best regards
Timur
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Answer
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8 months ago
What does your router "say" in its GUI
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Answer
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8 months ago
The part of internet is having red light which should be green.
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8 months ago
and configured everything.
Maybe screenshot(s) might help.
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8 months ago
Yes, indeed! I changed the router and now it works perfectly. Thanks for your reply:)
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