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Persönliche Installation nicht beauftragt

3 years ago

Hello Telekom Service,

Recently I moved to a new place and order the Internet from your side. Everything went smoothly until today I received the bill in email.

The email shows there's a "Persoenliche intallation 2.0", and cost me nearly 100 euros brutto, but I didn't order that, and the order confirmation didn't mention that either. I connected and started the speed port myself. The technician briefly checked his tablet to see if everything was working and then left.

Therefore I ask for a correction on my bill and remain with kind regards.

Rechnungsnummer: xxxxx

PS: My customer number is stored in the profile, I can send further customer data via PM.

 

 

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invoice number for security reasons deleted 

Inga Kristina J. / Telekom hilft

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    • 3 years ago

      You also can call the service on 0800-3301000 an than say "Rechnung"

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    • 3 years ago

      @johnson830528 You can also contact the englisch speaking hotline 0800 33 01080

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      Answer

      from

      3 years ago

      @Christina P.  Yes, could you please call me again at 13:00

      thanks!

      0

      Answer

      from

      3 years ago

      Hi @johnson830528,

       

      I'm very sorry, I got your answer just now.  We're not very quick here. 

       

      I guess now it's too late in the evening. But we'll try again. 

       

      Kind regards Inga Kristina J.  

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      Answer

      from

      3 years ago

      Hey @johnson830528,

       

      finally we got our call! 😁👍

       

      Thank you so much for your patience.

      I asked the internal department and I will come back with a final solution as fast as possible. 😊

       

      Have a nice day & kind regards 
      Christina P.

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      Answer

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    • Accepted Solution

      accepted by

      3 years ago

      Good morning @johnson830528,

       

      as promised, I am back with a final response:

       

      I understand all your points and issues, but unfortunately we are not able to credit you this sum.

      We checked also the ,,Service Montagenachweis" again and all the notes were left, but you signed this and the technician charged you this automatically when he/she makes some work on your network. You don't have to book it separate.

       

      I am so sorry I couldn't have come with some better news for you. 😥

       

      Kind regards

      Christina P.

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