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Request for Internet relocation as I'm moving to a new apartment
2 years ago
I recently moved from Germering to Giesing. Can I request the internet relocation?
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3 years ago
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2 years ago
Hi Vicky,
Normally you do that before you move.
You can finde Deutsche Telekom's information about this here > Umzug | Telekom Hilfe. As usual, this is availabe in German language only. You can try translating the pages using Google Translate or DeepL. Or ask a friend who speaks both languages well enough to help you out.
Best wishes,
Thomas
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2 years ago
Hi Thomas!
Thanks for the reply. I had an Internet contract already. And I want to change the address of my contract to be the new one.
The link above only offers option for signing a new contract
Answer
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2 years ago
The link above only offers option for signing a new contract
The link above only offers option for signing a new contract
No, you find this:
But you can also wait for the @Telekom-hilft-Team here to support you.
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2 years ago
Hello @vickyliu ,
like my colleague just told you on the phone - your relocation of the Wi-Fi is already in the system deposited.
I am glad we could help you.
Kind regards Valentina S.
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2 years ago
Hi Sana,
Are there any available appointments on Monday or Thursday?
The house master is only there on Monday and Thursday so I also need to confirm with him after knowing the available time slot of the appointment.
There was no network connection either in the previous location or in the relocated location since December 14th, 2022...
But I'm stilling paying for the Internet. So I hope there will be some available appointment this month.
Thanks so much for your help!
Vicky
Answer
from
2 years ago
Hello @vickyliu,
thank you so much for the nice phone conversation.
Yes, the appointment is on 23.01.2023.
Our Technicians will contact you before they come.
If you need any help, contact us again.
Kind Regards Khaled A.
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2 years ago
Hi Khaled A.
Thanks for your help!
The appointment is 8:00am~ 11:00am 23.01.2023.
But now the Technicians has not come or call me (now it's already 10:36am). Will the Technicians arrive on time?
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2 years ago
Hello @vickyliu,
thank you so much for the nice phone conversation.
Yes, the appointment is on 23.01.2023.
Our Technicians will contact you before they come.
If you need any help, contact us again.
Kind Regards Khaled A.
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2 years ago
Some updates on this:
We decide the second appointment to be 8:00am ~ 11:00am, Jan 23 2023 (namely this morning).
No one called me and no one came. I took the morning off and was waiting for the whole morning.
Now I received "Telekom Service und Montage Nachweis" and it says that "Kunde nicht angetroffen".
How could they lie about this!!!
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2 years ago
Good evening @vickyliu , I'll have a look and call you again on friday!
Kind regards Sven Ö.
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2 years ago
Hey @vickyliu I didn't catch you by phone, but I'll try it again on sunday at 12:00 pm.
Kind regards Sven Ö.
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from
2 years ago
Sorry I was out for dinner. Sunday 12:00pm is fine. Thanks for contacting!
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2 years ago
Hey @vickyliu,
I tried to reach you, but unfortunately could not get hold of you. Let me know if I can try again later so that we can go through the details.
Greetings Khaled A.
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2 years ago
Good evening @vickyliu , I tried to call you a few time, but always had no luck. I'll try to call you again tomorrow at 02:00 pm.
Kind regards Sven Ö.
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2 years ago
Hi Sven,
sorry my phone was set to "do not disturb" mode in a meeting and I didn't change it back.
tomorrow 2:00 pm sounds good to me
sorry for the inconvenience
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from
2 years ago
Thank you for the nice call @vickyliu . As discussed I made a new refund.
Kind regards Sven Ö.
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