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vor 5 Jahren
Could it just be a fake mail / phishing attempt? Are there any personal details / customer ID included in the mail? (Don‘t share those here of course)
Telekom bills usually are sent from
magentaservice.rechnungonline@telekom.de
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12
von
vor 5 Jahren
Its from Telecom
That isn't Telekom.
So it is a bad guy (phising oder other bad interessest), or it is another Telecom of another State, but not the Telekom of the Community here (Telekom hilft Community).
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von
vor 5 Jahren
Thank you for the link. I'm not sure if everything is settled. If there is a way to just email someone who could just send me a screen shot or something just so I can put my mind at ease that I don't have an outstanding charge in Germany that would be wonderful.
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von
vor 5 Jahren
@1Chuck!234 Just wait for a Telekom team member to check this thread. If you have entered a contact number into your profile, they will contact you.
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Uneingeloggter Nutzer
von
vor 5 Jahren
@1Chuck!234
please fill the fields in the linked Communityprofilside:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
And "sichere" speichere (save) the inputs, you done there.
The Teamies can only look and maybe help in this problem, if there are the inputs in the fields i linked for you. Only you and the Teamies are able to read all, what you habe written there in the fields "Kundennummer" "Handynummer" and "Weitere Informationen".
After you have filled and saved the dates, please note in "Antworten" here in the Thread, that you have done ist.
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0
vor 5 Jahren
sadly, I wasn't able to contact you within my last tries. I have to inform you, that I couldn't find a termination for your contract which is running since 2016.
If you have any further questions, don't hesitate to get back in touch with me.
Best regards, Timur S.
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11
von
vor 5 Jahren
I don't even have a phone number that they will call. When I tried to update my number for them to call. It said the number was incorrect and to use a proper number. It's an American number so what should I do?
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von
vor 5 Jahren
It's an American number so what should I do?
It's an American number so what should I do?
Use your profile here Profildaten
Theres the third field "
and you can enter whatever you want.
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von
vor 5 Jahren
Okay I have put my phone number in and probably the best day of the week to call will be on Monday because I'm working from Tuesday to Saturday. If they could call after 1:00 p.m. Germany time that would be great. Hopefully I get a call next week.
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Uneingeloggter Nutzer
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Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
thank you for the pleasant call and again big sorry for contacting you at this early hour (for you at least).
Like discussed, I will be awaiting your documents and cancel your contract immediately afterwards.
Kind regards Nico B.
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0
Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
Hi @1Chuck!234,
please send us your documents via this link.
Kind Regards,
Markus Km.
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Uneingeloggter Nutzer
von