Speedport smart 3 not working. Only white light for status and WLAN

10 months ago

Hello, 

My German is not that good with technical words so I am writing it in English. I have speedport smart 3 since April 2024, so for 5 months. It has worked fine till now. Today I don't know what is the issue but when I checked my connection, it said "connected without Internet" and only status and WLAN has white LED indicator on.

 

I tried resetting, turning it off and on again, unplugging everything and plugging everything back but nothing has worked so far.

 

I can't connect to speedport portal or to the app as there is no Internet connection from my wifi. 

 

Can anyone please help me? Thank you.

 

Raj

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    • 10 months ago

      @Raj14: Please check your connection using this page:

       

      https://www.telekom.de/hilfe/hilfe-bei-stoerungen

       

      Greetings Ulrich

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      10 months ago

      Thank you for this but unfortunately it didn't work.

       

      It just says "we are not able to establish the connection" or something like this

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    • 10 months ago

      @Raj14: Please wait for the team here in the community, there are also English-speaking Teamies here.

       

      @Telekom-hilft-Team zur Info.

       

      Gruß Ulrich

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      10 months ago

      @UlrichZ


      I'm sorry there is a problem.

       

      I see that the problem report has already been forwarded to our field service and an appointment has been scheduled.

      I look forward to hearing from you after the appointment.

       

      Best regards, Fadi R.

       

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      10 months ago

      Fadi A.

      @UlrichZ I'm sorry there is a problem. I see that the problem report has already been forwarded to our field service and an appointment has been scheduled. I look forward to hearing from you after the appointment. Best regards, Fadi R.

      @UlrichZ


      I'm sorry there is a problem.

       

      I see that the problem report has already been forwarded to our field service and an appointment has been scheduled.

      I look forward to hearing from you after the appointment.

       

      Best regards, Fadi R.

       
      Fadi A.

      @UlrichZ


      I'm sorry there is a problem.

       

      I see that the problem report has already been forwarded to our field service and an appointment has been scheduled.

      I look forward to hearing from you after the appointment.

       

      Best regards, Fadi R.

       

      @Raj14: For your information, you are probably meant.

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