Technician enabled the connection but I haven't received my router / contract yet

[#1]

Dear team,

I signed up for Telekom MagentaZuhause S on September 23rd. Technician came as scheduled on the 30th but could only enable the line, since the router and contract hadn't yet been delivered. I received an email saying that it should arrive by the 30th too, but I didn't receive anything and there's no tracking number available. How can I know when I will receive my device and start using my connection?

I tried calling the hotline but my German is so bad I can even get past the initial question.

Thank you,

Jaime.

[#2]

Hey @jaimergp,

I am so sorry for the late response.
Unfortunately, your post didn't show up correctly.

Do you need any further help?
Please let me know which time-frame do you prefer for a call back.
I will find a solution for this.

Thanks for being this patient & kind regards
Christina P.

[#3]

Hi Christina. Morning working hours would be ideal. 10-15h. Thank you!

[#4]

Hallo @jaimergyp,

thanks for the nice call.
Amazing that you received your router and you can enjoy your connection.
As wished, I sent you the personal access data and you should receive it in a few minutes, so you can check the customer center.

For any further question, just contact us.

Kind regards
Sana A.