@A.G.6 Gequido has a special description on their website on how to connect their telephones to our hardware.

Since your telephone is a bit more involved than your average landline telephone I recommend following this guide.

Let me know if that helps.

Sören

@Sören G. 

Wenn der Smart 4 es nicht schafft, sich am Telekom Server zu registrieren, dann kann das IP-Telefon (egal welches Modell)lange probieren, sich mit dem Smart 4 korrekt zu verbinden - es geht dann halt trotzdem kein Call.

So verstehe ich den Screenshot

I followed those directions and was able to set up and configure the phone and connect to the router's built-in PBX . However, telephony remained off, and the red '!" remained before each number even though they were set to forward to the GX5.

I have ordered a Yealink SIP T54W since Telekom seems to favor Yalink and Cisco based on the business VoIP offerings.

I guess my question is, is telephony disabled either on the router or in Telekom's system? If so, then how do I enable it?

I have reset all telephony settings back to defaults so that I can start over with a default configuration when I get the Yealink.

Thanks for your assistance.

We have MagentaZuhause XXL Voice+Internet.

This is my first try so far. We have always just used our mobile plan in the past. So this is my first attempt at checking the telephone connectivity.

Hi @A.G.6,

thanks again for the very nice calls.

I just started a support ticket ans will get back to you as soon as there is new info. 

Kind regards

Louisa

Thank you. Have a nice evening.

To provide additional details. The phone will not register with the router. The phone will register with its base station. When connected to the telephone break-out box and the router, that base station does not get a dial tone and cannot dial out or receive calls. I think we are quickly eliminating telephone hardware and getting down to a problem with the router or the service configuration. I've been informed that it is being looked into.

A.G.6

I have connected a DECT phone Gigaset CL390.

Using such a Gigaset you need to connect the Gigaset station via the correct analogue cable, and the handset itself connected to the DECT of the Gigaset station, not connected to the DECT of the Speeport.

Reason behind: Gigaset CL390 handset is not CAT-iq 2.0 compatible, as far as I know.

That is one of the configurations I checked. Breakout box to the modem, cable from breakout box to Gigaset base, register phone with Gigaset base, no tone.

Telephony shows off on router.

Hi @A.G.6,

as I already texted you via SMS, there's new info from my colleagues.

It appears that system-wise everything is perfectly fine, but the router seems to be the issue, being unable to connect to the telephony. 

So in this case I'd like you to do a factory reset with the router and check if the telephony works afterwards.

If not we'll replace the router for you.

Just let us know whether it worked or not.

Kind regards

Louisa

Louisa G.

It appears that system-wise everything is perfectly fine, but the router seems to be the issue, being unable to connect to the telephony. 

In this case @A.G.6 could also (prior to a factory reset) check whether a well configured SIP client/app in a smartphone (using only WLAN of the respective contract, with deactivated mobile network) will be able to set up and/or receive phone calls.

For the community info (Telekom already knows), the complete reset of the router didn’t solve the problem. Will try with the new router tomorrow. 

Hi there,

it seems like we need to "activate" the new modem. When would be a timeframe for a short call?

Sincerely,

Johannes

The next best time for me is Friday morning between 0930 and 1300.

Thank you.

The new router is connected and I have entered the Glasfasse box number. It says successful connection to the fiber, but internet is not active. I know this can take a while and I have another appointment this morning. So we will see if it comes online on its own in the next hour or so.