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Lights on but wifi still doesn’t work

6 years ago

The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?

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    • 6 years ago

      chai.vijayakumar

      The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?

      The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?

      chai.vijayakumar

      The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?


      What kind of "smartbox device" do you mean/use? Do you mean an Internet Access Device like a Speedport or a FRITZ!Box or do you mean a special Smart Home Base.

       

      If you mean a Telekom Speedport please use this link:

       

      http://speedport.ip/html/login/status.html

       

      and tell us the name of the device.

       

      Regards Ulrich

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      6 years ago

      Also the link you provided does not work for me😕

      Answer

      from

      6 years ago

      @chai.vijayakumar : Please check, if your Speedport Smart 3 works with the actual firmware 010137.3.0.005.3:

       

      https://www.telekom.de/hilfe/geraete-zubehoer/router/speedport-smart-3/firmware-speedport-smart-3

       

      If not, please try to actualize the firmware. Do the problems still exist after that?

       

      Greetings Ulrich

      Answer

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      6 years ago

      @UlrichZ the technician came by Friday and opened the line.. the wlan lights and the status lights are on. When I do the inital set up on speedport.ip I get a message that a connection could not be established. All the wiring looks correct from the pictures...

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      6 years ago

      Hello @chai.vijayakumar

      I had a look at your contract and your line. I've reset your line one more time. Does it work now? Are you able to set up your Router now?

      Greetings

      Karsten L.

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      6 years ago

      Hi!!! It works now, thank you so much!!

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      6 years ago

      Hi!!! It works now, thank you so much!!

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