Hi!
Month ago I have ordered new DSL connection for my new apartment.
Unfortunately, I didn't receive my Kundennummer. I my email letter it's indicated with only 3 last digits (in format xxxxxxx123).
Now I need this number to check on my order, but customer line always ask me for this number and I don't have It neither in email, neither in agreement and neither in Telekom accaunt (only mobile).
What should I do in that case? I've already tried this page:
https://www.telekom.de/hilfe/vertrag-rechnung/kundencenter/kundencenter-festnetz/kundennummer?samChecked=true
Can I somehow check my Kundenummer using my Auftragsnummer?
Thank you in advance!
vor 2 Jahren
@Pavel Krizskii
The customer number can be found on your invoice (bill) at the top left.
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vor 2 Jahren
Thanks, but I tried that button.
There is only mobile Kundennummer. Unfortunately, not Festnetz.
I've also tried to added here my new contact, but service ask for this Kundennummer, that I don't have
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vor 2 Jahren
@Pavel Krizskii
I'll bring in the team to help them.
Please have the last 6 digits of your IBAN ready for verification. A little patience and they will then be contacted by telephone.
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vor 2 Jahren
Hi @Pavel Krizskii,
and thank you very much for the pleasant call. Data volume and your confirmation should be on their way and arrive in the next hour or so.
Please let me know if I can help in any other way.
Sincerely,
Johannes P.
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vor 2 Jahren
Hi @Pavel Krizskii,
and thank you very much for the pleasant call. Data volume and your confirmation should be on their way and arrive in the next hour or so.
Please let me know if I can help in any other way.
Sincerely,
Johannes P.
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