My area only supported the Magenta S DSL connect, which was 6 Mbps so I updated this week to the Hybrid 5G option. I received all the equipment on April 9th, with the contract start date on April 10th. So I followed instructions, set everything up on April 10th, and got full signal on the 5G / LTE device, 43-47 Mbps with consistent speed tests throughout the entire day once I optimized placement.

On April 11th, the 5G / LTE connection stopped working (I did not relocate anything, but I did try restarting both Speedport 4 Router and the 5G / LTE device several times) I also removed and reinserted the SIM card to try that. I've consistently had the same message on the speedport status page (attached image) both yesterday and today. It can't be a network load issue, because I've attempted to download large updates on our Playstation5, as well as running multiple speedtests. I'm not sure what to do, and I've tried contacting Customer Service but since I can't speak German very well, they consistently redirect me to the English help number (0800 3301080) and I only get a recording saying that the number isn't available at the moment. 

Please help!