Additional Cost Demanded for Promised Technician Visit
vor einem Jahr
Hello,
I’m writing with regards to the new Internet contract I have with Telekom. As agreed a technican has visited my place to check the connection and detected a problem from Telekom’s side, the ID number of the house was entered incorrectly, that’s why he left and told me he will flag the problem to Telekom and I should reschedule the appointment. I received a message that the problem is solved but now when I call the customer service they tell me I should pay 90 euros + cost of a techician if I want a technician to visit. Given this problem didn’t occur from my side I find it unacceptable that I am demanded money in this situation. Currently I am not able to use the Internet service I’m paying for as the initial check promised by Telekom has not been complete. Could you please help me address this issue?
Thank you!
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vor einem Jahr
I haven't fully understood... why do you need a technician? Is the connection meanwhile operational or not?
If you want s.b. in order to set up the router etc. then this is not included in the standard package.
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vor einem Jahr
What do you mean by fill your forum profile?
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile
That's your forum profile, visible only to Telekom Teamies
Hint: put your mobile phone number there, do state when you are reachable today or one of the following days, be prepared to have the last 6 digits of your IBAN ready (for authenticaton purposes a Teamie will ask)
Uneingeloggter Nutzer
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vor einem Jahr
As agreed a technican has visited my place to check the connection and detected a problem from Telekom’s side
Why was the technicians visit appointed? Did you order a new connection or did you report a problem with you existing connection, or did they just show up and say they need to check something with your line?
A bit of context might be helpful.
1
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vor einem Jahr
Sorry I thought I was clear, I have a new contract, so yes I ordered a new connection for my new place.
Uneingeloggter Nutzer
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vor einem Jahr
Is it a DSL line or fiber?
Edit: Let me take a wild guess: It is a fiber connection and you brought your own router. Did you configure it to use PPPoE via VLAN7 on the WAN interface?
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vor 11 Monaten
@elif2
Hello Elif,
I'll get back to you as promised. I have now seen that the invoice is available and have already initiated the corresponding refund for the €69.95 removal fee. You will be notified as soon as the credit has been issued.
Best regards
Timur K.
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