Hello,

I’m writing with regards to the new Internet contract I have with Telekom. As agreed a technican has visited my place to check the connection and detected a problem from Telekom’s side, the ID number of the house was entered incorrectly, that’s why he left and told me he will flag the problem to Telekom and I should reschedule the appointment. I received a message that the problem is solved but now when I call the customer service they tell me I should pay 90 euros + cost of a techician if I want a technician to visit. Given this problem didn’t occur from my side I find it unacceptable that I am demanded money in this situation. Currently I am not able to use the Internet service I’m paying for as the initial check promised by Telekom has not been complete. Could you please help me address this issue? 

Thank you!