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vor 2 Jahren
Hi, I live in Kirchheim, & have a Telekom GlasFaser connection. I had a technician ringing the bell & claiming some checks need to be done in the house. I did not allow him in. Is there any maintenance campaigns or checks ongoing in Kirchheim?
In welchem Kirchheim?
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vor 2 Jahren
Kirchheim unter Teck
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vor 2 Jahren
@SBK911
I assume these were employees of the Ranger company (‘on behalf of Telekom’)...
Did these ‘technicians’ have an ID card with them?
A maintenance is usually announced by Telekom.
4
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vor 2 Jahren
@Frustrierter Helfer a.D. Yes, he had an ID. But I had no mail or information from Telekom that a technician is going to be visiting us. He just spoke very fast in German(I understand German but was too fast for me to understand 100%). We had a bad experience in the past with an impostor pretending to be a representative of another competitor in the past. So I told him to speak with my Vermieter to align for a Termin, and he left immediately abusing me that it was kostenlos now but would cost a lot of money later if I wanted it! I already have Glasfaser since day 1, but I recently upgraded my contract to a faster connection. Not sure what his agenda was. but, from the reply, I see that I need not be worried for sending him away.
@Frustrierter Helfer a.D.
Yes, he had an ID. But I had no mail or information from Telekom that a technician is going to be visiting us. He just spoke very fast in German(I understand German but was too fast for me to understand 100%). We had a bad experience in the past with an impostor pretending to be a representative of another competitor in the past. So I told him to speak with my Vermieter to align for a Termin, and he left immediately abusing me that it was kostenlos now but would cost a lot of money later if I wanted it! I already have Glasfaser since day 1, but I recently upgraded my contract to a faster connection. Not sure what his agenda was.
but, from the reply, I see that I need not be worried for sending him away.
Clear proof of a lie - why should you pay more later for something you already have?
His "agenda" was: "Commission at any price..."
von
vor 2 Jahren
Yeah, guess that was his ultimate aim!
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vor 2 Jahren
Hello @SBK911,
Our representatives, such as those from Ranger Marketing and Vertrieb GmbH, may visit you at home to offer services like high-speed fiber connections, mobile plans, or MagentaTV.
How to Recognize Authorized Personnel:
If you have a normal appointment with a technician, you will know beforehand. What day and during what timeframe the technician will visit.
Kind regards
Belana
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